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AI Front Office Services

The AI Front Office includes 10 core services that work together to handle your entire front office automatically.

1. AI Call Answering​

Your AI receptionist picks up every call with a natural, conversational voice. It understands context, answers common questions about your business, and routes complex inquiries appropriately.

  • 24/7 availability
  • Natural conversational AI (OpenAI Realtime)
  • Customizable to your business
  • Handles multiple calls simultaneously

2. Appointment Scheduling​

Books appointments directly into your calendar during the call. No back-and-forth, no missed bookings.

  • Real-time calendar integration
  • Checks availability before booking
  • Sends confirmation to customer
  • Handles rescheduling and cancellations

3. Call Recording & Transcription​

Every call is recorded and transcribed automatically. Review conversations, train your team, and never lose important details.

  • Full audio recording
  • AI-powered transcription
  • Searchable call history
  • Playback in dashboard

4. Missed Call Text-Back​

When a call goes to voicemail or is missed, an automatic text is sent to the caller within seconds.

  • Instant automated response
  • Customizable message templates
  • Includes booking link
  • Tracks response rates

5. After-Hours Handling​

Your AI receptionist works nights, weekends, and holidays. Customers get help when they need it, not just when you're available.

  • Same quality as business-hours calls
  • Configurable business hours
  • Emergency routing options
  • Next-day summary reports

6. SMS Follow-Ups​

Automated text messages for appointment reminders, follow-ups, and check-ins.

  • Appointment confirmation texts
  • Reminder sequences (24hr, 1hr before)
  • Post-service follow-up
  • Custom SMS campaigns

7. Review Requests​

After a completed service, automatically text customers asking for a Google review. Builds your online reputation on autopilot.

  • Timed post-service requests
  • Direct link to Google review page
  • Tracks review completion
  • Non-intrusive cadence

8. Real-Time Notifications​

Get instant alerts when calls come in, appointments are booked, or messages arrive.

  • SMS notifications
  • Email notifications
  • Dashboard alerts
  • Configurable preferences

9. Client Dashboard​

A web-based dashboard where you can see all calls, messages, appointments, and analytics in one place.

  • Call history with recordings
  • Message threads
  • Appointment calendar
  • Analytics and reporting
  • Per-client breakdowns

10. Voicemail Management​

When callers choose to leave a voicemail, it's transcribed and delivered to you instantly.

  • AI transcription of voicemails
  • Instant delivery via text/email
  • Organized in dashboard
  • One-click callback